Privacy Policy

1. Who We Are

Centuplex ("we", "us", or "our") operates the website at centuplex.co and its subdomains. We are committed to protecting your personal information and your right to privacy.

If you have any questions about this policy, contact us at: support@centuplex.co

2. Information We Collect

We collect information you voluntarily provide when you:

• Complete our hair quiz (gender, hair concerns, lifestyle answers)
• Submit your email address to receive your personalised results
• Make a purchase or contact us

We may also automatically collect certain technical data (IP address, browser type, pages visited) via cookies and analytics tools.

3. How We Use Your Information

• To deliver your personalised hair profile and growth plan
• To send you product information and promotional emails (you can unsubscribe at any time)
• To process orders and provide customer support
• To improve our website and services
• To comply with legal obligations

We do not sell your personal data to third parties.

4. Cookies & Tracking

We use cookies and similar tracking technologies (including Meta Pixel and analytics tools) to understand how visitors use our site and to show relevant advertising. You can control cookie settings through your browser preferences.

5. Data Sharing

We may share your data with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Email service providers (for sending results and marketing)
• Payment processors (for order fulfilment)
• Analytics providers (to improve our services)

All third parties are contractually obligated to keep your data secure and use it only for the purposes we specify.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by emailing us at support@centuplex.co.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing emails at any time
• Portability: Request your data in a portable format

To exercise any of these rights, email us at support@centuplex.co.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@centuplex.co